SHIPPING POLICY

At VASELYN ◇ SOFTLY BOLD, we are committed to making your shopping experience simple and enjoyable. We are pleased to offer FREE SHIPPING WORLDWIDE ON ALL ORDERS, with no minimum purchase required.

FREE WORLDWIDE SHIPPING

All orders placed through VASELYN qualify for free standard shipping. There are no additional standard shipping charges at checkout, regardless of your order value or destination.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.

During peak shopping periods, promotional events, or holidays, processing times may be slightly longer.

ESTIMATED DELIVERY TIMES

Estimated delivery times vary depending on the destination, local postal services, customs processing, and other circumstances outside our control.

Typical delivery estimates after dispatch are:

Australia: 5–10 business days
United States & Canada: 7–15 business days
United Kingdom & Europe: 7–15 business days
New Zealand: 5–12 business days
Other International Destinations: 10–20 business days

These timeframes are estimates only and are not guaranteed.

ORDER TRACKING

Where tracking is available, tracking information will be sent to the email address provided with your order after your package has been dispatched. Please allow some time for the carrier to update the tracking information.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer and are not included in our free shipping offer.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order. If you notice an error in your delivery details, please contact us as soon as possible at contact@vaselyn.com.

Once an order has been dispatched, we may not be able to change the delivery address.

DELAYED OR MISSING ORDERS

Shipping delays may occasionally occur due to customs processing, severe weather, carrier disruptions, peak periods, or other circumstances beyond our reasonable control.

If you have concerns about your delivery, please contact us and include your order number so our customer care team can assist you.

CONTACT US

For questions regarding shipping or your order, please contact:

VASELYN ◇ SOFTLY BOLD
Email: contact@vaselyn.com
Phone: +61 431 268 664
Address: 35 Branksome Grove, Blackburn South VIC 3130, Australia